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ContactTrading Money for Time: The Real Cost of Building a Business
What if I told you that building a small business isn’t just about passion or even profit, but about buying back your time?
That’s what this journey has been for me. Trading money for time. Learning how to simplify, modernize, and build something that not only works, but works for me, and hopefully, for you too.
When I first started planning Every Ingredient, I didn’t rush to launch. I spent months refining ideas, testing, adjusting, and planning everything out. The goal wasn’t just to sell spices, it was to create something sustainable that solved real problems in how we shop online in Trinidad & Tobago.
I focused on customer experience: packaging, website layout, delivery, and support, because I believe brand loyalty creates consistent sales, not the other way around.
The Online Shopping Problem
The truth is, online shopping here has been frustrating for way too long.
No transparency.
No support.
No flexibility.
From waiting on bank transfers to paying delivery fees costing more than the product itself, it often feels like we’re stuck in a system designed to make shopping harder, not easier.
Would a brick-and-mortar store charge you a $20 “rent fee” on top of every item? Of course not. But that’s exactly what it feels like sometimes when shopping online locally.
A Great Product Isn’t Enough
Here’s what I quickly learned: having a great product isn’t enough.
If no one sees it, connects with it, or understands what sets it apart, it’ll just sit there. That’s why I put just as much, maybe even more, energy into branding and marketing as I did into product development.
Every part of my business, from the website to our sustainability efforts, is designed to make it easier, safer, and more fulfilling to shop online. I want customers to know why we’re different and feel good about choosing us.
Small Business Investments That Save Time (and Sanity)
Building a business costs money, no doubt about it. But what I’ve learned is that smart investments don’t just cost less over time, they save you time, headaches, and missed opportunities.
Every cent I spent in the early days was about one thing: building a system that could support growth, not just get by.
Instead of going with a basic Shopify theme, which is beginner-friendly and perfect for quick setups, I had to think long-term. In the short term, Shopify would’ve been easier, cheaper, and more intuitive to manage. But I knew if I wanted to give customers the best possible online experience over time, I’d need something more flexible.
That’s why I chose a fully customizable website using WordPress + WooCommerce. It took time to learn, but it gave me full control to add features, improve the design, and make updates myself without depending on a developer. Bonus tip: If you’re willing to learn and want to save on costs, Shopify is a great place to start. There are tons of free tutorials, but be sure to think long-term. For me, the deciding factor was payment: the payment gateway I needed (to accept local cards like Visa and Mastercard in Trinidad & Tobago) wasn’t available on Shopify yet. So always consider how everything will connect in the long run.
Here are a few things I chose to invest in, not just for now, but for the long run:
- Custom packaging and biodegradable mailers
Because being eco-conscious isn’t just ethical, it’s part of our identity. - A secure, responsive, and user-friendly website
So customers can shop confidently and easily from any device. - Full payment options and integration on the website
Online or on delivery, with no hidden fees or extra charges. What you see is what you pay. Customers have full control to choose whatever works for them, whenever they choose. - Nationwide free delivery and shipping integration on the website
Including Tobago. Online shopping shouldn’t come with fine print or conditions. No need to manually input shipping details, it’s all built in. - Customer support that goes beyond orders
We help with recipe advice, product questions, and anything in between.
These weren’t just extras. They were my way of trading money for time, time saved for customers, and time I earn back through smart systems and automation.
Here’s What I Mean
I invested in automating:
- Delivery tracking
- Payment collection
- Order confirmations
- Email marketing
- Social media scheduling and ads
- Customer review system
These systems free me up to focus on what matters most: creating better products, improving customer experience, and growing the business.
But One Thing I Won’t Automate
Customer service.
We’ve all been frustrated speaking to bots or someone halfway across the world, especially with big companies. So imagine being a new, small business and hitting customers with that same cold experience?
In my opinion, that’s a huge mistake.
Instead of automating customer connection, I focus on automating the tools that support it. I make it easy for customers to reach me through:
- Dedicated emails for different needs
(e.g. support@, wholesale@), plus automatic emails for order receipts, delivery updates, and email newsletters. - WhatsApp messaging
With initial auto-replies like “Thanks for reaching out!”, along with helpful info like our hours of operation. - Live chat widgets and contact forms
That actually works and gets monitored.
The goal isn’t to replace communication, it’s to save time without sacrificing connection.
And truthfully, this is one of the biggest advantages of running an online business over a brick-and-mortar one. With the right systems in place, I can scale faster, start lean, and keep overheads low. No rent, no staff payroll, no storefront maintenance.
Just Start Somewhere
One of the best pieces of advice I can offer? Just start.
As long as you have:
- The right product
- A method of showcasing it
- Packaging
- A method of payment
- A way to deliver it
Everything else will fall into place. If you’re waiting for the perfect moment, you’ll wait forever.
I almost delayed launching because my business bank account took nearly three weeks to set up. I thought launching without all the payment methods would hurt me, but guess what?
Over 80% of my customers chose payment on delivery anyway.
Lesson learned: most things work out as you go.
There’s no perfect moment, only the moment you make perfect. You don’t need everything figured out to begin. Just start small: sell baked goods in simple boxes, take cash on delivery, promote on Instagram, and deliver them yourself. Then scale slowly: better packaging, delivery couriers, maybe a website. The key is low overhead, low risk. You don’t need to rent a space or hire staff to test an idea. And the beauty of running fully online? Most of your expenses are tied to actual orders, not recurring costs, so it’s perfect for getting started with minimal risk. Low risk, high reward model.
What’s Next
The truth is, I’m still learning, and I’ll keep sharing.
Because if I can help even one person avoid the mistakes I made, or get inspired to take that first step, it’s worth it.If anything here resonated with you, I hope you’ll stick around.
I’d love to hear from you. Drop a comment, share your thoughts, or leave your IG or email to get updates.
And to all the quiet readers and fellow lurkers out there, no pressure.
Maybe one day! I see you. I am you. 😄
Coming Soon
In the next few posts, as part of my current blog series, What’s Cooking: The Business Side, I’ll share:
- Behind-the-scenes updates
- What I’ve been working on to improve customer experience
- Tips and advice for local entrepreneurs just starting out
- My thoughts on where local e-commerce is heading
And yes, I’m also cooking up a spicy personal story I think you’ll enjoy, about how I almost got scammed by a highly sophisticated grant program targeting local entrepreneurs, and what you need to know to stay safe.
Trust me, this one’s worth reading.
And if recipes and kitchen content are more your vibe, don’t worry, that’s coming soon too.
I don’t personally handle that side, but our new content creator will, and I’ll be putting it all into words for you.
You can expect:
- Original recipes using our spice blends
- Helpful cooking tips
- A little flavour inspiration to make everyday meals more exciting, accessible, and joyful
If you’ve ever wondered how to perfect your curry, stew, or Sunday lunch, we’ve got you covered.
New posts every Wednesday and Sunday
So you can expect a regular mix of business insight and cooking inspiration. Thanks for being here. If this helped you, share it with a friend or tag someone who needs to see this, and don’t forget to subscribe below to get notified when the next post drops.
